Soft Surroundings Ratings and Reviews

Product Reviews

Soft Surroundings TouchBack

An Instant Fix For Gray RootsTouchBack® is real hair color in a marker that actually bonds to your roots, blending in beautifully for totally natural, seamless color. Perfect for in-between salon appointments. The patented formula won't rub off, even after brushing. The revolutionary marker is a cinch to apply. Available in Rich Black, Dark Brown, Medium Brown, Light Brown, Ash Blonde, Golden Blonde, Light Auburn or Dark Auburn.
Average Customer Rating:
3.571 out of 5
3.6
 out of 
5
(14 Reviews) 14
Open Ratings Snapshot
Rating Snapshot (14 reviews)
5 stars
5
4 stars
4
3 stars
2
2 stars
0
1 star
3
10 out of 14(71%)reviewers would recommend this product to a friend.
Customer Questions & Answers:
3 Questions | 5 Answers
Customer Reviews for TouchBack
Review 1 for TouchBack
Overall Rating: 
5 out of 5
5 out of 5
By  Curly2
fromBowling Green, KY
fromBowling Green, KY
Great
Date:April 22, 2011
This item is GREAT. My hair is curly - but when my color grows out and my gray starts showing - this is WONDERFUL for covering the gray until I get it colored again. HIGHLY recommend this product!!
5 of 5 found this review helpful.
Review 2 for TouchBack
Overall Rating: 
1 out of 5
1 out of 5
By  reeree
fromDC
fromDC
Could Be Better
Date:November 18, 2011
It says it is real hair color and gives simi permenant results...not true. I have to use this everyday on my grey whether I brush it or not. It does not last for even a full day and the next day I'm coloring my grey with it again. It will cover the grey, but not for long. I have no idea what the users who are saying it last until you wash it are doing, but i have not had this stuff last a full day since I started using it. No sweat, no grease, no rain, no washing and it still wont last a full day. I really had high hopes for this.
4 of 4 found this review helpful.
Review 3 for TouchBack
Overall Rating: 
4 out of 5
4 out of 5
By  SailorsGirl
fromAsheville, NC
fromAsheville, NC
Effective Solution for those in-between days
Date:November 9, 2011
So far, so good with this product. Easy to apply and covers well...and lasts until you wash it out. I think next time I will order a shade darker; ordered light brown instead of brown. I have quite a few highlights, but really need a bit darker for the roots. I am still learning how to apply with the comb around the hairline, but everywhere else has been a breeze.
1 of 1 found this review helpful.
Review 4 for TouchBack
Overall Rating: 
5 out of 5
5 out of 5
By  Songia
fromNew Jersey
fromNew Jersey
Nice Juicy Felt Tip
Date:September 7, 2011
I loved that the product is not already dried out. It appears that it will last for a while. Great for in between the color treatments.
1 of 1 found this review helpful.
Review 5 for TouchBack
Overall Rating: 
4 out of 5
4 out of 5
By  knitster
fromGillette, WY
fromGillette, WY
Touchback held me over until I could recolor
Date:August 10, 2011
After I mastered applying Touchback, it blended in with my hair and no one could tell I touched up my roots. Friends thought I had redone my color.
1 of 1 found this review helpful.
Review 6 for TouchBack
Overall Rating: 
3 out of 5
3 out of 5
By  Redyred
fromeast of Boston area
fromeast of Boston area
yikes, ng
Date:July 2, 2011
Unfriendly and costly, although I never worry about cost if products actually work. Color red is un-natural, on the fake side like a clown. I want to send it back as I only opened it, applied it to a small spot on my temple...very disappointed.
3 of 3 found this review helpful.
Review 7 for TouchBack
Overall Rating: 
5 out of 5
5 out of 5
By  toooldforroots
fromTennessee
fromTennessee
excellent product
Date:June 12, 2011
If you have grey roots, this product will cover them well. Take some time to learn to use it well, and you will be happy. I have used it for years, and they keep making it better and better.
2 of 2 found this review helpful.
Review 8 for TouchBack
Overall Rating: 
1 out of 5
1 out of 5
By  WrabbitWriter
fromOrange County, CA
fromOrange County, CA
Ashe blonde does not cover
Date:May 15, 2011
Not only will it not cover the gray hairs, it makes my dark hairs look even darker. Therefore the overall effect is even worse than just letting the roots show until the next salon app't, which for me is 7 weeks apart. This product is worthless in ashe blonde. Soft Surroundings should take it out of their catalog.
2 of 2 found this review helpful.
Review 9 for TouchBack
Overall Rating: 
4 out of 5
4 out of 5
By  Sarabasha
fromIthaca, NY
fromIthaca, NY
perfect
Date:April 16, 2011
I love the color. It is easy to use and does not cake up. I only wish it stayed on through at least one washing. Oh- and came in an eyebrow version.
2 of 2 found this review helpful.
Review 10 for TouchBack
Overall Rating: 
5 out of 5
5 out of 5
By  123butter
fromNorfolk,VA
fromNorfolk,VA
Excellent product
Date:April 15, 2011
This product is excellent, covers my grays!! I purchased the ashe blonde and it is a perfect match. It is great for inbetween colorings, so I don't have to go to the hairdresser as often. Definitly worth the investment and purchase.!!
2 of 2 found this review helpful.
Review 11 for TouchBack
Overall Rating: 
5 out of 5
5 out of 5
By  SusieG
fromNew York, NY
fromNew York, NY
Great purchase
Date:April 9, 2011
My red-headed daughter has segmented vitiligo - snow white spots in her beautiful red hair. These pigmentless areas won't take regular color. This product is a DREAM!! Quickly and beautifully covers the white!! No more embarrassment pulling her hair back!!! The color match was perfect!!
2 of 2 found this review helpful.
Review 12 for TouchBack
Overall Rating: 
3 out of 5
3 out of 5
By  Touchbackreviewer
fromFL
fromFL
Touchback Review
Date:April 2, 2011
Don't like the fact that it stained my sheets.
2 of 2 found this review helpful.
Response from Soft Surroundings:By Soft Surroundings Beauty TeamApril 6, 2011
Touchbackreviewer, we are very sorry that you had this experience. Once the TouchBack is dry, it should not rub off on any fabric. It stays put until washed out. The key is to make sure that it is completely dried. Our Customer Service department will be contacting you shortly to see if we may further assist you. We appreciate your business very much. Thank you for shopping at Soft Surroundings.
Review 13 for TouchBack
Overall Rating: 
4 out of 5
4 out of 5
By  spats
fromSouth
fromSouth
good purchase
Date:April 1, 2011
Just beginning to use - appears that it will be a good thing to have on hand
Received a comment from a relative -"yesterday I thought your roots looked grey - today I did not notice" ---- hey that is a good thing!
1 of 1 found this review helpful.
Review 14 for TouchBack
Overall Rating: 
1 out of 5
1 out of 5
By  jbjqueen
fromOregon
fromOregon
Unfortunate....
Date:March 9, 2011
The color was all wrong for my hair. The ash blond was very yellow. I was sorry that I had to return the item.
10 of 12 found this review helpful.